One contract, one place to send every problem, one team that owns it. Network and voice, Wi-Fi, surveillance, access, site connectivity, and automation for boutique hotels and managed homes across the region, boringly reliable, by design.
We install and run all six as one job, so when something breaks you send it to one team and we fix it. Most properties run five vendors instead: the Wi-Fi guy, the camera guy, the lock guy, the internet guy, the automation guy. Something breaks, they blame each other, and you're holding the phone. Not every property needs all six. What is installed is managed as one system.
A property-grade gateway sized to the building, not a consumer box trying to cover 1,400 m². Guests, staff, and cameras each sit on their own network, so a guest streaming on the lounger can't reach the booking laptop printing folios at checkout. Business lines, intercom, and room-to-room paging run through the same setup, one network, one bill, one team when something needs attention.
4K cameras built for the coast, wired in over a single cable for power and data. License plate recognition at the gate, face recognition at the casita door, plain-language search in playback, so "back gate, Tuesday 2pm" is one search away instead of an evening of scrubbing. The second copy goes off-site automatically, with no monthly cloud fee.
Housekeeping, pool service, gardeners, and guests each get codes that expire on a schedule you set, so the cleaner loses access when the shift ends and the guest at checkout. One set of credentials runs the front gate, the casita, the storage, the Wi-Fi, and the apps your team logs into. When someone leaves, one click cuts the whole chain, instead of changing locks across the property.
Mesh coverage that reaches the pool deck, the casita, and the palapa, with separate networks underneath for guests, staff, and devices. Bandwidth is shaped so guest streaming never slows the booking system, and the captive portal handles guest sign-on so nobody comes to the desk asking for the password.
Two providers where the location supports it, with automatic failover when the primary line gets cut, so a backhoe on the road doesn't take down check-in. For properties beyond where fiber reaches, cellular runs as the primary link, with two carriers in the same modem so a regional outage on one rolls automatically to the other. Outbuildings the fiber doesn't reach (the casita, the rancho, the bodega) connect over wireless inter-building links, no trenching across the lot. If you operate multiple properties, they live on one network and run from one console, with the same accounts, same camera view, and same monthly report for all of them.
Leak sensors with auto-shutoff on the main and the pump room, temperature on the kitchen freezer, door contacts on the casita and pool house. Alerts come to us first, not to your phone at 2am, and range covers outbuildings most consumer gear can't reach. Monitoring catches it first. Response starts from the alert, not the complaint.
Every guest-room TV becomes a cast target, so guests open Netflix or YouTube on their phone and it plays. Nothing to type, no leftover accounts for the next stay. Lobby and shared-space displays run as managed signage from one place: pool hours, restaurant menus, welcome screens, all updated without a USB stick and a ladder.
More guests arrive in EVs every season. The chargers run on the same access system as the front gate, so one card opens the casita and starts the car. Multiple stations share a circuit safely, and load management keeps the breaker from tripping when three guests plug in at once. Optional payment terminal if guest parking becomes a charging revenue line.
On-property storage for the things you don't want living only in someone's inbox: config backups, vendor contacts, permits, owner files, operational records. Replicated to Canadian infrastructure with versioning, and access by role instead of a shared password, so a deleted file is a recoverable file, not a phone call to your accountant.
Each layer is owned end-to-end so a cable in the wrong port at 11pm is flagged overnight and fixed first thing.
TVs, tablets, the booking laptop, the door pad, the leak sensor. Everything labelled, MAC-mapped, and OS-current.
Cat6 to every drop, fiber where the run is over 90m, three SSIDs, dual-WAN. The boring part that decides everything.
NVR, controller, NAS for backups, UPS, surge protection. Behind a locked vented door with a temperature alarm.
Live dashboards, alert routing, monthly reports to the owner, a calendar of what was touched and why.
Direct booking, guest registration, housekeeping schedules, invoicing, review requests, email capture. Built once and owned outright, code and data. Hosted and checked every night like the other four layers, so when it breaks it goes to the same team.
See the software you can own →Permanent operations in Guanacaste. Reach extends into the Arenal foothills, northern Puntarenas, and the southern Nicoya peninsula as far as Sámara and Nosara, roughly within two hours of Liberia. Sites outside the on-call corridor are scheduled, not on-call.
UPS units cycled at 03:00, runtime logged per battery.
Engineer reviews the dashboard. Today's cleaner codes set to expire, a camera blip overnight. Nothing to act on.
New booking pushes to the door system automatically. Code generated, SMS sent at check-in.
Verified on camera, line shut remotely, on-site partner dispatched. Owner notified after the fix is scoped, not before.
Starlink failover takes over on its own, with no one walking to the rack.
Short message to the property manager. What broke, what we fixed, what the owner doesn't need to read.
NVR footage, controller config, NAS backup pushed off-site.
The Canadian practice has run continuously since 2000. Maple Connection extends that practice into Costa Rica, with permanent operations in Guanacaste.
The Canadian practice has operated continuously since 2000. Multi-site hospitality and regulated retail projects across Canada built the playbook Maple Connection now applies in Guanacaste.
Hotel, Lodge, and admin Office unified onto a single infrastructure standard across three properties.
Compliance-grade surveillance, POS connectivity, and a retail network standard that scaled across locations.
Maple Connection runs the same methodology in Costa Rica, with permanent operations on the ground and standards adapted to the region.
Guest Wi-Fi and cameras rebuilt to the standard the Canadian practice runs. First Costa Rica deployment.
Commercial-grade network keeping POS and customer Wi-Fi steady through tourist-season peaks.
Full-property network, surveillance, and managed connectivity for a multi-building residential estate.
Selvatec built the methodology in Canada. Maple brought it to Costa Rica in 2022. The systems didn't change. The salt air, the single-ISP towns, the rural fiber, and the kinds of properties. Those did. Two in Playas del Coco, one in Huacas. Those three wrote the local playbook.
First Costa Rica deployment. Guest-facing infrastructure: wireless coverage, surveillance, monitoring. Validated the Selvatec methodology against local ISP behaviour.
Commercial-grade infrastructure for a small operator who couldn't afford lost transactions during peak season. Stabilized POS, separated guest Wi-Fi, monitored remotely.
Multi-building residential estate. Full-property network and surveillance with mesh coverage across structures and managed service for the owner abroad.
Each Costa Rica project ran the same way the Canadian portfolio does: fix the network first, not the symptoms. Stabilize the core, build wireless for the actual coverage map, and put surveillance and documentation in from day one. In Costa Rica we also monitor the network ourselves, so issues are caught before owners hear about them. The environment is what changes here: single ISPs in some areas, salt corrosion on equipment, fiber that lands when it lands, so the standard stays the same, but the backup paths are heavier.
Commercial-grade routing and switching designed for the property scale, with documented topology and provisioned spares on hand locally.
Coverage planned for the actual building footprint: concrete, tile, salt, not living-room defaults.
Camera systems with remote review, retention to standard, and replacement budgeted as part of the long-term plan.
Where dual-WAN was viable, we deployed it. Where it wasn't, we wrote down what's likely to break and made sure the owner sees it.
We monitor the network from here in Costa Rica, so issues surface to us before they surface to owners or guests.
On the ground in Guanacaste: site visits without flight bookings and spares without customs delays. In this market, that's the difference between continuity and a runaround.
“We stopped getting Wi-Fi complaints. That's it. That's the review.”
“Most of our owners are out of the country, and the technology calls used to be the worst part of this job: three different technicians and nobody accountable. Now it all goes to Josh. One message, and most of it is fixed remotely before I've finished my rounds. He won't take a property without assessing it first, which honestly is why I trust him.”
“The first month they replaced cables I didn't know existed. Five years of slow internet, fixed in a morning.”
Prices start from the plans below; the exact monthly figure comes with the plan after the site walk.
Same systems, same standard, one team that answers. The plan is how many properties and how big. Prices are starting points in USD: every property is quoted after we walk it.
Takeover from $1,200 · Managed from $450/mo per property
USD, month-to-month. Equipment at cost, and you own it.
Ask about this plan →Quoted per property
USD. Sized by the rooms, the buildings and the systems.
Ask about this plan →Quoted per property
USD. Sized by the number of properties and systems.
Ask about this plan →Tell us what's fragile. We read every intake and reply within one business day: what we'd fix first, and the monthly figure to manage it.
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