Managed IT that keeps your property boringly reliable.
In Guanacaste, IT rarely fails loudly. It shows up as slow check-ins, dropped Wi i, broken access, and constant interruptions.
Maple Connection manages your computers, network, and on-site systems as one standardized property environment month to month so things stay consistent and predictable.
Important: We don't do one-off fixes. We only manage standardized systems we install and maintain.
One managed system, in the right order.
Most reliability problems here come from building on top of an unstable base. We stabilize the foundation first, then build upward.
Computers: the foundation
If the computers aren't stable, everything else suffers. We bring endpoints under management so the rest of the environment has something solid to rely on.
Result: computers stop being the weak link.
Network: where everything connects
Once endpoints behave, the network gets structure. No mystery wiring. No guessing which device does what.
Result: devices stay online because the network has intent.
On-site systems
With the foundation stable, on-site systems behave. Everything runs as one managed environment instead of a pile of disconnected apps.
Result: one place to see access, cameras, and alerts.
Keyoh Hotel: from reactive chaos to remote reliability in one week
A 24-room hotel in Burns Lake, BC with a restaurant and pub — upgraded from aging consumer-grade infrastructure to a fully remote-managed enterprise system in one week.
Once the network was upgraded and everything was under remote management, POS problems stopped, Wi-Fi complaints dropped, and our staff stopped being the IT department.
DJ
Manager · Keyoh Hotel · Burns Lake, BC · 24 rooms + restaurant & pub
Before & After
Infrastructure transformation at the Keyoh Hotel.
Before vs. After Comparison
What changed at the Keyoh Hotel after the one-week infrastructure upgrade.
| Area | Before | After |
|---|---|---|
| IT Support | Staff troubleshooting daily | Fully remote managed — zero staff IT burden |
| Infrastructure | Aging consumer-grade equipment | Enterprise-grade standardized hardware |
| Monitoring | None — issues discovered by guests/staff | 24/7 remote monitoring and alerting |
| Issue Resolution | Wait for someone local (if available) | Resolved remotely, often before anyone notices |
| Staff IT Burden | Hours per week on troubleshooting | Zero — staff focused on guests |
| Guest Wi-Fi | Frequent complaints and dead zones | Reliable coverage, complaints dropped |
| POS Reliability | Drops during peak service | Zero POS downtime since upgrade |
Following up after the network upgrade at the Keyoh
Hi Josh, Following up after the network work at the Keyoh. Before the upgrade, we were dealing with constant connection problems — front desk systems going down, POS dropping during service, guest Wi-Fi complaints, and staff spending hours troubleshooting things they shouldn't have to touch. Since the full upgrade and remote management setup, everything has been running consistently. POS issues are gone. Guest Wi-Fi complaints dropped off. And the biggest change — staff aren't wasting time on IT anymore. If something comes up, it gets handled remotely before we even notice. The fact that this was done in a week, in a town with no local IT support, made a huge difference. Appreciate the work getting this stabilized. Best, DJ Manager, Keyoh Hotel
Want a similar outcome for your property? Start intake and we'll confirm fit, scope, and a stabilization plan.
Start Intake →For owners who want predictable systems not constant IT noise.
We manage a small number of properties in Guanacaste, on a standardized system. That's how we keep everything consistent and predictable.
- Boutique hotels and lodges
- Vacation rentals and property management
- Multi-unit and multi-building properties
- Restaurants and caf 9s
- Small offices
We stabilize first, then keep it predictable.
Intake
You submit the basics: property type, location, rough device count, and what's causing trouble. It takes about five minutes.
Assessment
We review what you have, what's fragile, and what's critical. Then we confirm missing details so scope is clear before anything happens on-site.
Stabilization plan
We stabilize in the right order (computers 2 network 2 on-site systems). If on-site work is needed, you approve the plan before we schedule.
Ongoing management
Monitoring, patching, documentation, and support happen quietly on a simple month-to-month managed service.
Same approach, different properties.
Different environments. Same goal: stable systems that don't get broken by guests, staff, or "random fixes."
Homes and condos
One reliable network, monitored computers, and optional cameras and access control. Fewer interruptions. Fewer resets.
Rentals and property management
Stable guest Wi i, monitored systems, and unified access so issues are visible and handled consistently.
Multi-unit / multi-building properties
Segmentation, visibility, and consistent management across buildings so operations don't depend on luck.
Boutique hospitality
Guest Wi i, staff systems, cameras, and access control managed as one environment by someone who knows the full setup.
Start the intake for your property
Submit the intake and hear back within 24 hours with a clear plan and a monthly management estimate. No contracts. No pressure.